Vestido playero - Susana



EXCHANGE AND RETURN POLICIES

The exchange and return policy described below only applies to consumers throughout the country and for garments that have NOT been purchased in the SALE section of physical and web stores.

Additionally, this policy will apply to those who have purchased Boral products through www.boral.com.co. This document contains the conditions by which the returns will be recognized and the terms and conditions to enforce the guarantee of the garments that are acquired exclusively through the website.

Clarifying that the purchase retractions of the SALE section are made according to the case and will be valid only for exchanges for other garments and NOT for refund of the money requesting it at +57 3016492238.

It is the duty of each consumer who purchases products through (www.boral.com.co), to read these terms and conditions.

 

PRODUCT RETURNS AND RIGHT OF WITHDRAWAL.

First article: Definition. The return of products is the right that the consumer has to return the product(s) that he/she has purchased through the digital platform. The return process can be done once the client has complied with the successful purchase procedure and no more than 5 business days have passed after receiving their products. In the same terms, the right of withdrawal may be exercised.

When the consumer receives a garment that he has not ordered, he can return it at no cost.

Paragraph: The right of withdrawal will follow the same procedure established for returns.

Article two: Conditions for the return of products. Boral Clothing will be governed by the following rules to accept the return of a product:

• The return request may be processed from the moment of the successful purchase of the product, up to the expiration of 5 business days after the product was delivered to the customer.
• The refund applies to one or all of the products purchased except the "Swimwear" category, through direct sales channels (website, WhatsApp, Instagram.).
• The product must be in the same condition in which it was delivered, that is, it must be new, it must not have been used and its original packaging and labels must be preserved.
• Products purchased through promotion do not have the right to return.

Third article: reception channels. The consumer may make the return by returning the package by the carrier of their choice to the following address: Envigado, Calle 36SUR #41-50 Boral

First paragraph: The receipt of the product does not mean that the return of the product has been accepted, Boral Clothing will review that the product complies with what is defined in the second article of this policy to return the value of the product paid by the consumer. If the return request fails to meet any of the requirements defined by Boral Clothing, the garment will be resent and the customer must assume the shipping cost.

Second paragraph: The consumer may, at his own expense, return the product to any of our stores located in Medellín.

Third paragraph: The return request can be made through the customer service line (+57) 3016492238 established by Boral Clothing, the request will be answered within 3 business days.

Fourth article: money return period. Once the return request is approved, Boral Clothing will have a period of 10 calendar days to return the value paid for the garment, the customer must assume the cost of shipping the return of the garment(s) to Boral Clothing and this value will be deducted from the return of the money that is made after the receipt of the garment(s).

The final customer may dispose of the money from his return through the means provided by Boral Clothing balance in favor or to a bank account (prior authorization of the customer to bank details for the consignment of money).

CHANGE OF PRODUCTS.

First article: Definition. To guarantee satisfaction with the purchase made at Boral Clothing, we offer to make changes completely free of charge for the first change requested by the customer after receiving their order. For a second change onwards, the customer must assume the cost of shipping to make said changes.

Second article: Conditions for exchanging products. Boral Clothing will be governed by the following rules to accept the change of a product:

• The change request may be processed from the moment of the successful purchase of the product, up to the expiration of 5 business days after the product was delivered to the customer.
• The change applies to one or all of the products purchased except the "Swimwear" category, through direct sales channels (web page, whatsapp, instagram, facebook).
• The product must be in the same condition in which it was delivered, that is, it must be new, it must not have been used, it must not have any type of stains or odor and its original packaging and labels must be kept attached to the garment. .
• Products purchased through promotion are not entitled to change.
• The changes will be subject to inventory availability once the package to be returned is received and it is verified that it meets the aforementioned conditions to make the change.

Third article: reception channels. The consumer may make the change by returning the package through the carrier of their choice to the following address Envigado Calle 36SUR #41-50. Assuming only the cost of forwarding the return.

First paragraph: The receipt of the product does not mean that the change of the product has been accepted, Boral Clothing will check that the product complies with the provisions of the second article of this policy to proceed with the shipment of the new garment requested by the client. If the return request fails to meet any of the requirements defined by Boral Clothing, the garment will be resent and the customer must assume the shipping cost.

Paragraph two: The consumer may, at his expense, change the product in any of our physical stores in Medellín.

Third paragraph: The change request can be made through the customer service line (+57) 3016492238 established by Boral Clothing, the request will be answered within 3 business days.

 

DELIVERY AND RETURN COSTS.

Article five: General rule. ALL products offered on the web platform do not include delivery costs, delivery costs will be borne by the consumer and will be charged with the order.

Boral Clothing will return the transportation costs when the consumer cancels or withdraws the sale before being dispatched, if the order has already been dispatched and the consumer requests the return or retraction of the sale, Inversiones Boral Clothing will return the value of the pledge plus not the value of transportation.

Boral Clothing will also return the shipping costs when by mistake Boral Clothing Investments has dispatched the wrong product. In the event that the consumer has placed several orders and one was wrong, Boral Clothing will bear the costs of shipping the correct garment(s) after receiving the wrong one(s) from the customer. customer.

 

GUARANTEE.

Sixth article. Definition. The guarantee is the time in which Boral Clothing is responsible for the quality of its products. Boral Clothing certifies that all its products are made with excellent quality standards, therefore, they are fully guaranteed.

Seventh article. Warranty term. Garments purchased through direct sales channels (web page, WhatsApp, Instagram, Facebook) have a 30-day guarantee, counted from the date of delivery of the product.

Article eight. Warranty claim procedure. In the event that the garments produced by Boral Clothing show quality defects despite proper use during the warranty period, or arrive imperfect, the consumer must contact the customer service line. (+57) 3016492238 established by Inversiones El Rayo SAS, the request will be answered within 3 business days.

Article nine. Warranty Restrictions. The guarantee of a product is lost when:

• Contact of the garment with chemical elements whose properties cause discoloration of the fabrics.
• Contact of the garment with bleach or detergents that contain it.
• In case there is an alteration to the original design of the garment by the consumer.
• Normal wear and tear from the use of the product.

Article ten. Repairs. In the event that the product is found to have manufacturing or quality defects, and therefore the warranty request is approved, the warranty, at Boral Clothing's option, may be fulfilled by repairing the garment or exchange for one of the same reference; If the same reference is not available, the consumer will have a favorable balance available, which will be reflected in their client account.

The balance in favor will be valid for 6 months from the approval of the return.

In the event of the failure being repeated, at your option, you may opt for a full or partial refund of the price paid, or a full or partial change of the product, if the information exists.

Article eleven. procedures. In order for the consumer to be able to exercise their rights and consequently request a return or warranty claim, Boral Clothing has provided the following service channels so that they can file their requests, complaints and claims successfully: customer service line BORAL client (+57) 3016492238.

El tiempo de entrega es de 1 a 2 días si estas en Medellín.
2 a 5 días hábiles según la ciudad donde esperes tu pedido. Cuando diligencies los datos de envío selecciona la ciudad de entrega y allí te aparecerá el tiempo de entrega estimado.

¡Como valor agregado a nuestro servicio nuestros envíos son absolutamente gratis por compras superiores a $350.000!

En Boral, encuentras vestidos perfectos para cada ocasión, pensados para que te sientas segura, elegante y llena de vida con la calidad y el estilo que te mereces.
Disfruta de envíos gratis a todo el país y descubre nuevas referencias cada semana.

Siéntete segura y elegante. Hacemos ropa que te llena de vida.